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PRIVACY POLICY
GENERAL STIPULATION
The website https://artfossil.be (hereinafter, the “Website”) is provided by Kobe Dewaele Ommegangstraat 45, 8870 Izegem, with company number 0680.519.237 hereinafter Artfossil.
Artfossil respects the privacy of its customers, prospects and website users (hereinafter “you” and “your”). Artfossil processes personal data transmitted in accordance with applicable legislation, and in particular Regulation 2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, applicable from May 25, 2018 (hereinafter the “GDPR”).
Personal data is any data that can be traced back to a person, called a data subject. A data subject can be a prospect, customer, website visitor, business partner, a supplier or any other person whose personal data is processed.
Accessing the website and/or using certain services offered by Artfossil, such as requesting a price quote, contacting for information or scheduling purposes, performing maintenance, subscribing to the electronic newsletter (hereinafter “Services”) implies your acceptance of this privacy policy (hereinafter the “Privacy Policy”) and the cookie policy (hereinafter the “Cookie Policy”). You allow Artfossil, in accordance with the provisions of the Privacy Policy, to process your personal data that Artfossil receives from you via the website, via social media, during contact moments or otherwise in the context of the Services offered by Artfossil. In principle, Artfossil obtains your personal data directly from you. However, if you choose to register through a social media account (for example, Facebook), this data is collected through your social media profile. In that case, Artfossil recommends that you consult the privacy policy of your social media service provider to find out what data is processed by them when you use the social media registration feature.
The Privacy Policy applies to all pages hosted on the website and all company pages managed by Artfossil on social networks. The website may contain links to other third-party websites. Although Artfossil attempts to provide only links to websites that share its high standards of data protection, Artfossil is not responsible for the content and data protection policies of these websites. When clicking links on third-party websites, it is advisable to read the privacy statements on the websites in question before releasing personal data.
Any question or request regarding the processing of these data can be addressed to the following address: info@artfossil.be.
CONTROLLER OF PERSONAL DATA
Artfossil is a controller and determines which personal data are collected, as well as the purpose and means of processing these personal data.
You are not obliged to disclose your personal data, but please note that certain Services may not be provided and/or certain functionalities on the Website may not be available if you do not provide your personal data or refuse the use of certain cookies.
PERSONAL DATA COLLECTED AND PROCESSED, AND ITS PURPOSES
Processing of personal data of website users
What personal data? When you visit the website, via desktop, tablet or mobile, the servers accessed and, among other things, through the use of cookies, pixel tags or similar technology process, collect and record non-directly identifying information, such as:
– Your browser preferences.
– The type of domain you connect to the Internet with.
– Your IP address.
– The date and time of access to the website and other traffic data.
– Pages visited.
– Location data or other data related to communications.
– The platform and/or operating system used.
– The search engine and keywords used to find the website.
– Demographic data (such as gender, age range).
– Social media profiles (such as categories of interests).
For what purposes? Artfossil processes this personal data for the following purposes:
– To analyze, adapt and improve the content and use of the Website, to track actions of Website users, to measure the success of marketing campaigns, and to include anonymized personal data in statistics related to the different areas of the Website, with the legal basis of your explicit, prior consent and the legitimate interests of Artfossil to optimize the Website and its Services.
– Personalizing your experience on the Website and facilitating navigation via cookies, with the legal basis being your explicit, prior consent and Artfossil’s legitimate interests in optimizing the Website and its Services.
– Offering advertisements tailored to your interests through targeted advertising, also known as remarketing, with the legal basis being your explicit, prior consent.
How long? For further information regarding “cookies” and their duration is
referred to the Cookie Policy.
Processing personal data of (potential) customers and business partners for the purpose of providing Services
What personal data? When you use a service of Artfossil, or request information about it through the contact form, or by email, telephone or similar communication technologies, or when you are a business partner of Artfossil, Artfossil may collect and process the following personal data about you:
-Contact information (such as first and last name, gender, position, company address, domicile, email address, phone number (landline and/or mobile).
-Payment information (bank account number, IBAN and BIC /SWIFT, credit card number, expiration date).
-Invoice information, including company number.
-Communication content between you and Artfossil.
-Additional information necessary to identify you and/or to provide the Services.
For what purposes? Artfossil processes this personal data for the following purposes:
-Management of your account for the purpose of using the Services (if applicable through the Website) such as communication with you, handling questions, requests and complaints, booking appointments, preparing a quote, customer administration, order management, deliveries, invoicing, verification of “company” status, credit check, after-sales service, support, with the legal basis being the performance of a contract requested by you (if customer), or the legitimate interests of Artfossil to handle your requests (if not a customer).
-The establishment and execution of the contractual relationship with you (if customer) with the legal basis of the performance of a contract requested by you and a legal obligation incumbent on Artfossil (mainly tax and accounting obligations).
How long? Artfossil retains your personal data, given the purposes pursued:
-If you are a customer or business partner: 10 years after the internal conclusion of the relationship.
-If you are a potential customer and ask for information: 36 months after the last contact.
Processing of personal data from website visitors who register to receive newsletters, from (potential) customers and business partners to send information and updates about Artfossil and its services
What personal data? When you are a customer, partner, prospect or website visitor of Artfossil, Artfossil may collect and process the following contact information: first and last name, position, business address or domicile, email address, phone number, date of birth, opt-in/opt-out for marketing and other materials, opening or not opening mailing and/or clicking through links in the mailing.
For what purposes? Artfossil processes this personal data for the following purposes:
-For the purpose of providing newsletters, special events and updates regarding its Services, as well as any other news about it, and to invite you to its events, with the legal basis being your express, prior consent (if not a customer or partner) or the legitimate interests of Artfossil to protect its customer and partner relationship (if a customer or partner).
-Sending (online and offline) direct marketing, actions and promotions, birthday card, with the legal basis your explicit, prior consent (if not a customer or partner), or the legitimate interests of Artfossil to promote its Services and maintain the existing relationship (if customer or partner).
How long? Artfossil retains your personal data, given the purposes pursued, until such time as you inform Artfossil that you no longer wish to receive such information, updates or invitations or withdraw your consent.
Processing customer personal data to obtain customer feedback and for promotional purposes
What personal data? Artfossil collects customer feedback, including information you share about your experience with Artfossil and its Services. This information includes, in addition to your name, first name, address, phone number and email, your comments and suggestions, testimonials, quotes, photos and other feedback.
For what purposes? Artfossil processes this personal data for the following purposes:
-To improve its Services, with the legal basis being Artfossil’s legitimate interests to optimize its Services.
-Promoting its business with reference to the client’s name and testimonials (for example, on the website or in leaflets), with the explicit consent of the client as the legal basis.
How long? Artfossil retains your personal data, given the purposes pursued, 10 years after the internal conclusion of the relationship, or, if earlier, until such time as you inform Artfossil that you no longer wish Artfossil to refer to your name and/or testimonials.
Processing personal data from suppliers
What personal data? If you are a supplier of Artfossil, Artfossil may collect and process the following personal data about you:
-Contact information (such as first and last name, company address, email address, phone number).
-Payment information (bank account number, IBAN and BIC /SWIFT, credit card number, expiration date).
-Invoice information, including company number.
-Communication content between you and Artfossil.
-Additional information necessary to identify you and/or required in connection with purchases of products or services.
For what purposes? Artfossil processes these personal data for the following purpose: Managing your account for the purpose of purchasing products or services in the context of providing Services such as supplier administration, invoicing, verification of “company” status, creditworthiness check, with the legal basis being Artfossil’s legitimate interests to select and pay the supplier.
How long? Artfossil keeps your personal data, given the purpose pursued, 10 years after the last billing.
In addition to the personal data listed above, Artfossil may have additional personal data to the extent they are disclosed by you.
THE MANNER IN WHICH PERSONAL DATA ARE OBTAINED
NOTICE TO PROCESSORS
It may provide the information you give to Artfossil to external service providers as necessary to carry out the purposes described above.
For example, Artfossil uses third-party service providers who process your data for system and online purposes, including :
In providing their services, processors shall act in accordance with Artfossil’s instructions. Processors are required to ensure the security and confidentiality of data.
COMMUNICATION TO THIRD PARTIES
Artfossil treats personal data as confidential information. Artfossil may provide your personal information to the following categories of third parties to the extent such information is necessary for the purposes listed above:
Communication of this information to the aforementioned persons is limited in all circumstances to what is strictly necessary, or required by applicable law.
Your data may be provided to the competent authorities (Police and Justice) in case of serious violations of the law. In exceptional cases, Artfossil may be required to disclose your personal data pursuant to a court order or to comply with other mandatory laws or regulations that Artfossil believes the disclosure is necessary to protect its rights, or to comply with a judicial proceeding, an injunction, a request from a regulator or any other legal process in which Artfossil becomes involved. Artfossil will use reasonable efforts to inform you in advance in this regard, unless legal restrictions do not permit it.
If Artfossil should be involved in an acquisition or sale of assets, or in a total or partial reorganization or cessation of its operations, your personal data may be transferred. Artfossil will make reasonable efforts to notify you of this before your personal information is transferred, and subject to a different privacy policy. But you recognize that this is not technically or commercially feasible in all circumstances.
YOUR RIGHTS
Artfossil does not subject you to automated decisions.
You have the following rights under the GDPR:
You may exercise your rights by forwarding a written request, accompanied by a copy of your identity card or passport, to the controller by e-mail: info@artfossil.be or by using the contact section of the website. Artfossil will make the necessary efforts to process any request within the shortest possible time and, in any case, within one month of receiving the request. If necessary, this period can be extended by two months given the complexity and number of requests.
In the context of direct marketing, this means that you can unsubscribe from the newsletter and other commercial communications at any time, free of charge and without justification. You may unsubscribe by sending an email to the following address: info@artfossil.be or by clicking the “unsubscribe” link as shown at the bottom of each email.
You have the right to file a complaint with the Data Protection Authority, Rue du Printing Press 35, 1000 Brussels, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, e-mail: contact@apd-gba.be. Should you suffer damage as a result of the processing of your personal data, you may also bring an action for damages before the Belgian civil courts.
SECURITY
Artfossil has taken security measures adapted on a technical and organizational level, in order to avoid as much as possible the destruction, loss, falsification, modification, unauthorized access or notification by mistake to third parties of personal data collected as well as any other unauthorized processing of these data.
Artfossil takes all reasonably practicable measures to ensure the confidentiality of personal data communicated by you. However, you acknowledge that the transmission of personal data through the website, or more generally through the Internet, is never without risk. To the extent possible under applicable law, you agree that Artfossil shall not be held liable for any direct or indirect damage you may suffer as a result of any unlawful or erroneous use of your personal data by third parties who would not have the authorization to do so.
TRANSFER TO A COUNTRY OUTSIDE THE EUROPEAN ECONOMIC AREA
For the purposes stated above, Artfossil may share your personal data with third parties based in a non-EEA country. In this case, Artfossil will only transfer such data in compliance with applicable data protection legislation and within the permitted limits, for example, through standard data protection clauses (so-called model contractual clauses) as established by the European Commission.
You may contact Artfossil at the following address: info@artfossil.be if you would like to receive a copy of the model contract provisions (where applicable) that may have been entered into, or understand other appropriate measures.
UPDATES AND CHANGES TO THE PRIVACY POLICY
Artfossil may amend and modify this Privacy Policy, by providing this information to you via the website, email or any other means, in particular to comply with any new applicable legislation and/or regulations (such as the GDPR), the recommendations of the Data Protection Authority, the guidelines and recommendations of the European Data Protection Authority and the decisions of the courts in this field.
It is recommended to consult the Privacy Policy on a regular basis by reference to the date of last modification as shown at the bottom of this document. If you do not agree to any change to the Privacy Policy, please stop using the website immediately, and ask the data controller to delete your personal data as described above.
VALIDITY OF CONTRACTUAL CLAUSES
Failure of Artfossil to invoke any of the provisions of this Privacy Policy does not mean that Artfossil has waived its rights under this Privacy Policy.
The invalidity, nullity or unenforceability of all or part of any of the preceding or following provisions shall not invalidate the entire Privacy Policy. The provision that is invalid, void or unenforceable in whole or in part shall be considered unwritten. Artfossil will replace this provision with another that, as far as possible, pursues the same goal.
APPLICABLE LAW AND COMPETENT COURT
The validity, interpretation and/or implementation of the Privacy Policy are subject to Belgian law. In case of a dispute regarding the validity, interpretation or implementation of the Privacy Policy, the courts and tribunals of the judicial canton of Izegem and of the district of West Flanders shall have jurisdiction. Before taking any step toward judicial resolution of a dispute, you agree that both parties will attempt to resolve it by mutual agreement, and where appropriate, through mediation.
Privacy policy last updated 2022 – 06
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